Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 3-27
Error Messages and Codes
Fuser Error
The Fuser has failed.
Allow the Fuser to cool before servicing the printer.
Applicable Error
• 010-397: Fuser Error
Initial Actions
• Reseat the Fuser.
• Cycle printer power.
• If the problem persists, use the following procedure.
4 Check the Main Drive Assembly for
proper installation.
Is the Main Drive Assembly installed
correctly?
Go to step 6. Reseat the
Main Drive
Assembly, and
go to step 5.
5 Does the error persist? Go to step 6. Complete.
6 Checking the Harness Assembly
Main MOT for continuity.
Disconnect P/J16 from the MCU
Board, and P/J160 from the Main
Drive Assembly.
Is each cable of P/J16 <=> P/J160
continuous?
Go to step 7. Repair the
harness.
7 Disconnect the P/J16 on the MCU
Board.
Are the voltages across ground to
P/J6-2pin/P/J6-4 pin on the MCU
Board approximately +24 VDC when
the Interlock Switch is pushed?
Replace the
Main Drive
Assembly.
Replace the
MCU Board.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Fuser, PL5.1.1
■ MCU Board, PL7.2.2
■ “Map 3 - Phaser 6000/6010” on
page 10-9
■ “Phaser 6000/6010 Fuser” on
page 10-17
■ “Map 3 - WorkCentre 6015 MFP” on
page 10-23
■ “WorkCentre 6015 MFP Fuser” on
page 10-31
Troubleshooting Procedure Table (Continued)
Step Actions and Questions Yes No