Phaser 6000/6010 and WC 6015 MFP Xerox Internal Use Only 3-87
Error Messages and Codes
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the installation and operation
of the Registration Roller and the
Registration Pinch Roller Assembly.
Are the Registration Roller and the
Registration Pinch Roller Assembly
installed properly?
Go to step 2. Reinstall/replac
e the relevant
part, then go
to step 2.
2 Check connectors P/J12 and P/J120
between the MCU Board and the
Registration Sensor.
Are the connectors secure?
Go to step 4. Reconnect the
connectors,
then go to
step 3.
3 Does the error still occur when
printing?
Go to step 4. Complete.
4 Enter diagnostic mode and run the
Regi Sensor test (see page 4-11).
You can also use the CE Diag Tool to
run this test (see page A-9).
Lift the Main Paper Tray Chute
(PL3.3.3), does the number on the
display increase by 1 each time the
Main Paper Tray Chute is lifted?
Replace the
MCU Board
(page 8-121).
Go to step 5.
5 Disconnect the MCU Board P/J12
and the Registration Sensor P/J120.
Check the Harness Assembly RKN
SNS for continuity.
Is the harness damaged?
Go to step 6. Repair the
harness.
6 Check that the voltage across
ground on the MCU Board P/J12-1 is
+3.3 VDC.
Is the voltage correct?
Replace the
Registration
Sensor
(page 8-65). Go
to step 7.
Replace the
MCU Board
(page 8-121).
Go to step 7.
7 Does the error persist when printing? Go to step 8. Complete.
8 Check connectors P/J16 and P/J160
between the MCU Board and the
Main Drive Assembly.
Are the connectors secure?
Go to step 9. Reconnect the
connectors,
then go to
step 9.
9 Does the error persist when printing? Go to step 10. Complete.
10 Enter diagnostic mode and run the
Main Motor test (see page 4-11).
You can also use the CE Diag Tool to
run this test (see page A-16).
Does the Main Drive Assembly
function normally?
Go to step 15. Go to step 11.
11 Check the Main Drive Assembly for
proper installation.
Is the Main Drive Assembly installed
correctly?
Go to step 12. Reseat the
Main Drive
Assembly, then
go to step 12.
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