5-14 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Image Quality
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check Toner Motor function.
Put the printer in diagnostic mode
and select
Phaser 6010N:
Engine Diag > Motor Test > Yellow/
Magenta/Cyan/Black Toner Motor
WorkCentre 6015 MFP:
Printer > IOT Diag > Digital Output
> DO-0 > Motor Test > DO-10/DO-
12/DO-14/DO-16
See “Using Phaser 6010N and
WorkCentre 6015 MFP Service
Diagnostics” on page 4-10.
Using CE Diagnostics:
On the CE Diag tab, select Digital
Output.
In the drop down list select To ner
Motor Y/M/C/K On, then click the
Start button.
Does the Toner Motor function?
Go to step 2. Replace the
Toner Motor
(page 8-75).
2 Replace the Transfer Roller
(page 8-14).
Does the error persist?
Contact your
designated
field support for
assistance.
Complete.