Configure remote assistance
Introduction
Enable and configure remote assistance to give the service organization access to your system.
The service technician is then able to operate your system and provide assistance remotely.
Before you begin
Make sure you have enabled the Remote Service connection (see
Enable the Remote Service
connection
on page 225).
Procedure
1.
On the operator panel click on [Settings] →[Remote Service].
2.
Tick the checkbox [Enable remote assistance]
3.
In the box next to [Remote assistance session timeout (hours)Remote assistance session timeout
[1-168 hours]] fill in the time in hours you want the remote assistance session to automatically
end.
4.
Click on [Test remote connection] to check whether the connection was successfully established.
NOTE
• When you cannot connect remote assistance, contact your local Service
representative.
• Since a remote assistance session is established via a point to point connection, only
this specific system and none of the other systems at your site can be reached.
• Disable the remote connection when you want to terminate the connection with the
service organization. Then you are always in control.
Configure remote assistance
228 Chapter 12 - Troubleshooting and Support
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