CP80 and CP80 Plus Service Manual 4-13
Card Jams at Card Input
Symptom Comments
A card is not picked from the
input hopper.
• Clean the printer.
• Use graphic quality cards.
• Fan cards properly.
• Inspect the pick roller for buildup or debris.
• Inspect the card gate to make sure it is securely fastened.
• Inspect the card stock for burrs and excessive static
buildup.
• Inspect the pick roller and motor function.
The card is picked but stalls at
the cleaning rollers.
• Clean the printer.
• Inspect the cleaning rollers for excessive debris.
• Check to see if the transport is working.
• Inspect the cleaning rocker assembly springs to make sure
they are tensioning the rocker assembly.
• Check for double card pick.
A card is picked and appears to
be properly positioned, but the
error is still reported.
• Clean the card input sensor.
• Check the position of the card input sensor and make sure
it is firmly seated.
• Check the operation of the card input sensor using the
sensor screen in Printer Diagnostics.
• If the sensor is always blocked, it is either disconnected, or
not fully seated (obscured by part of the chassis).
• If the sensor never blocks, either the cable has a short
circuit, or the sensor is not seated at all (outside of the card
track).
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