Fuji Xerox ApeosPort Print C5570 User Manual

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9 Troubleshooting
Trouble during Help/Remote Assistance connections
Operation is improper when an IPv6 address
is specified as the connection-destination
URL with DocuShare or another external
access connection service
Example: http://[ipv6:2001:db8::1]
In an IPv6 environment, run a DNS server and specify the
destination URL using an FQDN.
Symptom Cause/Remedy
[Help]/[Remote Assistance] is not displayed A user that logged in as a machine administrator must agree to a
license agreement the first time [Help]/[Remote Assistance] is used.
You cannot connect to the internet or a
communication error occurs even though
you have the license.
Check the IP address, DNS, and other TCP/IP settings.
Refer

Refer to "[Protocol Settings]" (P.124).
When the environment uses a proxy server, make sure the settings
are correct.
Refer

Refer to "[Proxy Server List]" (P.126).
Make sure the following settings have been configured for [Web
Browser Setup].

[Web Applications Version]: [V4] or [V5]

[Enable File Printing]: The checkbox is selected

[Accept Cookies]: [Yes] or [Warn User When Cookie is Offered]
Refer

Refer to "[Web Browser Setup]" (P.120).
When Remote Assistance cannot connect, check the following
settings.

[Port Status]: [Enabled]

[Port Number]: [80]
Refer

Refer to "[SOAP]" (P.124).
The following message appears: “An invalid
certificate was reported. Use as a valid
certificate temporarily for communication?”
The certificate that was registered to the machine may have been
deleted.
Take one of the following measures.

You can connect to Help temporarily by selecting [Yes] at the
screen that appears.

When turning the machine power off/on and restarting, the
required certificate is automatically reregistered.
Symptom Cause/Remedy

Fuji Xerox ApeosPort Print C5570 Specifications

General

Brand	Fuji Xerox
Model	ApeosPort Print C5570
Category	Printer
Language	English