Problem Solving
168
Problem Solving
11
Internet/Intranet Connection Problems
The possible causes and remedies for problems when connecting to the Internet or
intranet are as follows:
When connection to the Internet/Intranet fails
Pressing [OK] does not apply the
new settings.
Are the entered values correct? Enter the values with
supported characters and numbers.
This may occur when the touch screen is being operated
or the operation has just been completed. When the
automatic reset function is set, any setting configure with
Printer Configuration Web Tool is not applied until setting
the time set for automatic reset. Wait until then.
the printer is in the Sleep mode. Press the Power button
on the control panel of the printer to exit the Power Saver
mode.
Are all the items set? Items marked with [*] are required.
Cannot delete jobs. Wait for a while, and refresh the browser.
Cause Remedy
The Authentication feature used
on the remote server is not
supported by the printer.
Only Basic Authentication is supported by the printer. the
printer does not support NTLM/digest.
For security purposes, change to the Authentication
feature using SSL.
The remote linkage services used
does not support the model or
accessories of the printer.
Purchase products/models/accessories supported by the
remote linkage services.
The IP address is incorrect. Confirm the IP address. If the IP address is incorrect,
either set a static IP address or resolve the IP address
using DHCP or AutoIP.
The IP gateway address is
incorrect.
Set the correct IP gateway address when connecting to
the proxy server, or to a Web server via the IP gateway.
The subnet mask is incorrect. Set the correct subnet mask corresponding to your
environment.
The DNS server address is
incorrect.
Confirm the DNS server address.
The DNS server selected cannot
resolve the address.
Select a DNS server that can resolve the address.
When connecting via the proxy server
Set the IP address of a DNS server that can resolve the
address of the proxy server.
When not connecting via the proxy server
Set the IP address of a DNS server that can resolve the
destination address.
Symptom Remedy
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