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ProLiant ML370 Generation 4
HP ProLiant ML370 Generation 4 User Manual
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Server cabling
109
External storage cabling
With the optional cable kit, the server supports external storage devices through
the Auxillary VHDCI SCSI connector ("
VHDCI or HD68 SCSI cable option" on
page
87
) on the rear panel of the server.
For more information on external
cabling, refer to the HP website
(
http://www.hp.com/products/servers/platforms
).
108
110
Table of Contents
Table of Contents
3
Server Component Identification
9
Front Panel Components
9
In this Section Front Panel Components
9
Front Panel Leds and Buttons
10
Rear Panel Components
12
Rear Panel Leds and Buttons
13
System Board Components
14
System Maintenance Switch
15
DIMM Slots
17
System Board Leds
18
Power Supply Backplane LED
19
System Leds and Internal Health LED Combinations
19
SCSI Ids and SAS-SATA Device Numbers
21
SCSI Configurations
22
Hot-Plug SCSI Hard Drive Leds
22
Hot-Plug SCSI Hard Drive LED Combinations
23
Leds
23
SATA or SAS Hard Drive Leds
24
SAS and SATA Hard Drive LED Combinations
25
Identifying Redundant Hot-Plug Fans
26
Server Operations
27
Powering up the Server
27
Powering down the Server
27
Extending the Server from the Rack
28
Unlocking the Front Tower Bezel
29
Removing the Access Panel
30
Server Setup
31
In this Section Optional Installation Services
31
Optional Installation Services
31
Rack Planning Resources
32
Optimum Environment
33
Space and Airflow Requirements
33
Temperature Requirements
34
Power Requirements
35
Electrical Grounding Requirements
36
Rack Warnings and Cautions
36
Identifying Rack Server Shipping Carton Contents
39
Identifying Tower Server Shipping Carton Contents
39
Installing Hardware Options
40
Setting up a Tower Server
40
Installing the Server into the Rack
42
Installing the Operating System
50
Powering up and Configuring the Server
50
Registering the Server
51
Hardware Options Installation
53
In this Section Introduction
53
Introduction
53
Processor Options
54
Memory Options
58
Online Spare Memory Configuration
58
DIMM Installation Guidelines
59
Installing Dimms
59
Hot-Plug SCSI Hard Drive Options
60
Removing a Hot-Plug SCSI Hard Drive
60
Installing a Hot-Plug SCSI Hard Drive
61
SAS-SATA Hard Drive Cage
62
Removing the Hard Drive Cage
62
Installing the SAS-SATA Hard Drive Cage
64
Removable Media Devices
67
Accessing the Removable Media Cage
68
Installing a Half-Height or Full-Height Media Device
70
Installing an Optional Internal Two-Bay Hot-Plug SCSI Drive Cage
73
Redundant Hot-Plug Fans
75
Redundant Hot-Plug Fan Cage Option
76
Installing Hot-Plug Fans
78
Replacing Hot-Plug Fans
80
Redundant Hot-Plug Power Supply
80
Expansion Boards
82
Performance Balancing
83
Removing the Expansion Slot Cover
83
Installing Expansion Boards
84
Remote Insight Lights-Out Edition II Board
86
VHDCI or HD68 SCSI Cable Option
87
Duplex SCSI Board Option
89
Tower-To-Rack Conversion Option
90
Converting a Tower Server to a Rack Server
90
Installing the Rack Server
97
Accessing the Server in the Rack
97
Server Cabling
99
Hot-Plug SCSI Cabling
99
Integrated Simplex SCSI Cabling
100
Integrated Duplex SCSI Cabling
101
Array Controller Simplex SCSI Cabling
102
Array Controller Duplex SCSI Cabling
102
Integrated SCSI Cabling with Optional Internal Two-Bay Hot-Plug SCSI Drive Cage
104
Array Controller SCSI Cabling with Optional Internal Two-Bay Hot-Plug SCSI Drive Cage
105
Storage Device Cabling Guidelines
99
Cable Connector Identification
106
CD-ROM Drive Cabling
107
RILOE II Cabling
107
Diskette Drive Cabling
108
External Storage Cabling
109
Server Configuration and Utilities
111
Configuration Tools
111
List of Tools: Smartstart Software
111
HP ROM-Based Setup Utility
113
Array Configuration Utility
115
Option ROM Configuration for Arrays
115
Option ROM Configuration for Arrays
116
Auto-Configuration Process
117
HP Proliant Essentials Rapid Deployment Pack
118
Re-Entering the Server Serial Number and Product ID
118
Server Configuration and Utilities
111
Configuration Tools
111
Smartstart Software
111
In this Section Configuration Tools
111
Management Tools
119
Automatic Server Recovery
119
List of Tools: Automatic Server Recovery
119
System Online ROM Flash Component Utility
120
Integrated Lights-Out Technology
120
Storageworks Library and Tape Tools
122
Management Agents
122
HP Systems Insight Manager
123
Redundant ROM Support
123
USB Support
124
Rompaq Utility
119
Diagnostic Tools
125
Survey Utility
125
Array Diagnostic Utility
126
HP Insight Diagnostics
126
Integrated Management Log
126
Keeping the System Current
127
Drivers
127
Activeupdate
128
Operating System Version Support
128
Proliant Support Packs
128
Resource Paqs
128
Care Pack
129
Change Control and Proactive Notification
129
Natural Language Search Assistant
129
Troubleshooting
131
Server Diagnostic Steps
131
Important Safety Information
131
Preparing the Server for Diagnosis
135
Symptom Information
136
Diagnostic Steps
137
Post Problems Flowchart
144
Os Boot Problems Flowchart
146
Procedures for All Proliant Servers
151
Hardware Problems
151
Loose Connections
154
Software Problems
177
Operating Systems
177
Operating System Problems
178
Operating System Updates
179
Contacting HP
186
Error Messages
192
ADU Error Messages
192
Table of Contents
193
Accelerator Status: Cache was Automatically Configured During Last Controller Reset
197
Accelerator Status: Data in the Cache was Lost
197
Accelerator Status: Dirty Data Detected
197
Accelerator Status: Dirty Data Detected Has Reached Limit
197
Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line
198
Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines
198
Accelerator Status: Obsolete Data Detected
198
Accelerator Status: Obsolete Data was Discarded
199
Accelerator Status: Obsolete Data was Flushed (Written) to Drives
199
Accelerator Status: Permanently Disabled
199
Accelerator Status: Possible Data Loss in Cache
199
Accelerator Status: Temporarily Disabled
199
Accelerator Status: Unrecognized Status
200
Accelerator Status: Valid Data Found at Reset
200
Accelerator Status: Warranty Alert
200
Adapter/Nvram ID Mismatch
200
Array Accelerator Battery Pack X Not Fully Charged
200
Array Accelerator Battery Pack X below Reference Voltage (Recharging)
201
Board in Use by Expand Operation
201
Board Not Attached
201
Cache Has Been Disabled Because ADG Enabler Dongle Is Broken or Missing
201
Cache Has Been Disabled; Likely Caused by a Loose Pin on One of the RAM Chips
201
Configuration Signature Is Zero
202
Configuration Signature Mismatch
202
Controller Communication Failure Occurred
202
Controller Detected. NVRAM Configuration Not Present
202
Controller Firmware Needs Upgrading
202
Controller Is Located in Special "Video" Slot
203
Controller Is Not Configured
203
Controller Reported POST Error. Error Code: X
203
Controller Restarted with a Signature of Zero
203
Disable Command Issued
204
Drive (Bay) X Firmware Needs Upgrading
204
Drive (Bay) X Has Insufficient Capacity for Its Configuration
204
Drive (Bay) X Has Invalid M&P Stamp
204
Drive (Bay) X Has Loose Cable
204
Drive (Bay) X Is a Replacement Drive
205
Drive (Bay) X Is a Replacement Drive Marked OK
205
Drive (Bay) X Is Failed
205
Drive (Bay) X Is Undergoing Drive Recovery
205
Drive (Bay) X Needs Replacing
205
Drive (Bay) X Upload Code Not Readable
206
Drive (Bay) X was Inadvertently Replaced
206
Drive Monitoring Features Are Unobtainable
206
Drive Monitoring Is NOT Enabled for SCSI Port X Drive ID y
206
Drive Time-Out Occurred on Physical Drive Bay X
207
Drive X Indicates Position y
207
Duplicate Write Memory Error
207
Error Occurred Reading RIS Copy from SCSI Port X Drive ID
207
FYI: Drive (Bay) X Is Third-Party Supplied
207
Identify Logical Drive Data DID Not Match with NVRAM
208
Insufficient Adapter Resources
208
Inter-Controller Link Connection Could Not be Established
208
Less than 75% Batteries at Sufficient Voltage
208
Less than 75% of Batteries at Sufficient Voltage Battery Pack X below Reference Voltage
209
Logical Drive X Failed Due to Cache Error
209
Logical Drive X Status = Failed
209
Logical Drive X Status = Interim Recovery (Volume Functional, but Not Fault Tolerant)
210
Logical Drive X Status = Loose Cable Detected
210
Logical Drive X Status = Overheated
210
Logical Drive X Status = Overheating
210
Logical Drive X Status = Recovering (Rebuilding Data on a Replaced Drive)
211
Logical Drive X Status = Wrong Drive Replaced
211
Loose Cable Detected - Logical Drives May be Marked FAILED until Corrected
211
Mirror Data Miscompare
211
No Configuration for Array Accelerator Board
212
NVRAM Configuration Present, Controller Not Detected
212
One or more Drives Is Unable to Support Redundant Controller Operation
212
Other Controller Indicates Different Firmware Version
212
Other Controller Indicates Different Hardware Model
212
Other Controller Indicates Different Cache Size
213
RIS Copies between Drives Do Not Match
213
SCSI Port X Drive ID y Failed - REPLACE (Failure Message)
213
SCSI Port X, Drive ID y Firmware Needs Upgrading
213
SCSI Port X, Drive ID y Has Exceeded the Following Threshold(S)
214
SCSI Port X, Drive ID y Is Not Stamped for Monitoring
214
SCSI Port X, Drive ID y May Have a Loose Connection
214
Power Monitor and Performance Data
215
SCSI Port X, Drive ID y
215
SCSI Port X, Drive ID y RIS Copies Within this Drive Do Not Match
215
SCSI Port X, Drive ID y was Replaced on a Good Volume: (Failure Message)
215
Set Configuration Command Issued
216
Soft Firmware Upgrade Required
216
Storage Enclosure on SCSI Bus X Has a Cabling Error (Bus Disabled)
216
Storage Enclosure on SCSI Bus X Indicated a Door Alert
216
Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure
216
Storage Enclosure on SCSI Bus X Indicated an Overheated Condition
217
Storage Enclosure on SCSI Bus X Indicated that the Fan Failed
217
Storage Enclosure on SCSI Bus X Is Unsupported with Its Current Firmware Version
217
Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed
218
Storage Enclosure on SCSI Bus X Indicated that the Fan Is Degraded
218
Storage Enclosure on SCSI Bus X Indicated that the Fan Module Is Unplugged
218
Swapped Cables or Configuration Error Detected. a Configured Array of Drives
218
Swapped Cables or Configuration Error Detected. a Drive Rearrangement
219
Swapped Cables or Configuration Error Detected. an Unsupported Drive Arrangement was Attempted
219
Swapped Cables or Configuration Error Detected. the Cables Appear to be Interchanged
220
Swapped Cables or Configuration Error Detected. the Configuration Information on the Attached Drives
220
Swapped Cables or Configuration Error Detected. the Maximum Logical Volume Count X
221
System Board Is Unable to Identify Which Slots the Controllers Are in
221
The Redundant Controllers Installed Are Not the same Model
222
This Controller Can See the Drives but the Other Controller Can't
222
This Controller Can't See the Drives but the Other Controller Can
222
Unable to Communicate with Drive on SCSI Port X, Drive ID y
222
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed
223
Unknown Disable Code
223
Unrecoverable Read Error
223
Warning Bit Detected
223
WARNING - Drive Write Cache Is Enabled on X
224
WARNING: Storage Enclosure on SCSI Bus X Indicated It Is Operating in Single Ended Mode
224
Write Memory Error
224
POST Error Messages and Beep Codes
225
Wrong Accelerator
225
Table of Contents
226
Non-Numeric Messages or Beeps Only
227
Advanced Memory Protection Mode: Advanced ECC
227
Advanced Memory Protection Mode: Advanced ECC with Hot-Add
227
Advanced Memory Protection Mode: Multi-Board Mirrored Memory with Advanced ECC
227
Ecc
227
List of Messages
227
Support
227
Advanced Memory Protection Mode: RAID Memory with Advanced ECC
228
An Unexpected Shutdown Occurred Prior to this Power-Up
228
Critical Error Occurred Prior to this Power-Up
228
Fan Solution Not Fully Redundant
229
Fan Solution Not Sufficient
229
Fatal DMA Error
229
Fatal Express Port Error
229
Fatal Front Side Bus Error
230
Fatal Global Protocol Error
230
Fatal Hub Link Error
230
FATAL ROM ERROR: the System ROM Is Not Properly Programmed
230
High Temperature Condition Detected by Processor X
231
Illegal Opcode - System Halted
231
Ilo Generated NMI
231
Internal CPU Check - Processor
231
Invalid Password - System Halted
232
Invalid Password - System Restricted
232
Network Server Mode Active and no Keyboard Attached
232
NMI - Button Pressed
232
NMI - Undetermined Source
233
No Floppy Drive Present
233
No Keyboard Present
233
Parity Check 2 - System DIMM Memory
234
PCI Bus Parity Error, PCI Slot X
234
Power Fault Detected in Hot-Plug PCI Slot X
234
Redundant ROM Detected - this System Contains a Valid Backup System ROM
234
REDUNDANT ROM ERROR: Backup ROM Invalid
234
Table of Contents
236
List of Messages
237
100 Series
237
101-I/O ROM Error
237
102-System Board Failure
237
102-System Board Failure, CMOS Test Failed
237
102-System Board Failure, DMA Test Failed
238
102-System Board Failure, Timer Test Failed
238
104-ASR Timer Failure
238
162-System Options Not Set
239
163-Time & Date Not Set
239
172-1-Configuration Non-Volatile Memory Invalid
239
List of Messages: 201-Memory Error
240
200 Series
240
List of Messages: 201-Memory Error
240
203-Memory Address Error
241
207-Invalid Memory Configuration - DIMM Size Parameters Not Supported
241
207-Invalid Memory Configuration - Dimms Must be Installed Sequentially
241
207-Memory Configuration Warning - DIMM in Socket X Does Not Have Primary Width of 4 and Only Supports Standard ECC
241
207-Invalid Memory Configuration - Incomplete Bank Detected in Bank
242
207-Invalid Memory Configuration - Insufficient Timings on DIMM
242
207-Invalid Memory Configuration - Mismatched Dimms Within DIMM Bank
242
207-Invalid Memory Configuration - Mismatched Dimms Within DIMM Bank
243
207-Invalid Memory Configuration - Single Channel Memory
243
207-Invalid Memory Configuration - Unsupported DIMM in Bank X
243
207-Invalid Memory Configuration - Unsupported DIMM in Socket X
243
209-Hot-Add Memory Configuration - Boards Must be Installed Sequentially
244
209-Mirror Memory Configuration - Memory Sizes on Boards X and y Do Not Match
244
209-Online Spare Memory Configuration - no Valid Banks for Online Spare
244
209-Online Spare Memory Configuration - Spare Bank Is Invalid
244
209-RAID Memory Configuration - Memory Sizes on Boards X and y Do Not Match
245
210-Memory Board Failure on Board X
245
210-Memory Board Power Fault on Board X
245
212-Processor Failed, Processor X
245
214-Processor PPM Failed, Module X
246
1609 - the Server May Have a Failed System Battery. some
251
List of Messages
251
1600 Series
251
1609 - the Server May Have a Failed System Battery. some
251
1610-Temperature Violation Detected. - Waiting 5 Minutes for System to Cool
252
1611-CPU Zone Fan Assembly Failure Detected
252
1611-CPU Zone Fan Assembly Failure Detected. Single Fan
252
Either
252
1611-Fan Failure Detected
253
1611-Fan X Failure Detected (Fan Zone CPU)
253
1611-Fan X Failure Detected (Fan Zone I/O)
254
1611-Fan X Not Present (Fan Zone CPU)
254
1611-Fan X Not Present (Fan Zone I/O)
254
1611- Power Supply Zone Fan Assembly Failure Detected. Either
255
1611-Power Supply Zone Fan Assembly Failure Detected. Single Fan
255
1611-Primary Fan Failure (Fan Zone System)
255
1611-Redundant Fan Failure (Fan Zone System)
256
1612-Primary Power Supply Failure
256
1615-Power Supply Configuration Error
256
1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X257 1616-Power Supply Configuration Failure
257
1713-Slot Z Drive Array Controller - Redundant ROM Reprogramming Failure
258
1714-Slot Z Drive Array Controller - Redundant ROM Checksum Error
259
1715-Slot X Drive Array Controller - Memory Error(S) Occurred
259
1720-S.M.A.R.T. Hard Drive Detects Imminent Failure
260
1720-Slot X Drive Array - S.M.A.R.T. Hard Drive(S) Detect Imminent Failure SCSI: Port Y: SCSI ID Z
260
1721-Slot X Drive Array - Drive Parameter Tracking Predicts Imminent Failure
260
1724-Slot X Drive Array - Physical Drive Position Change(S) Detected
261
1725-Slot X Drive Array-Optional SIMM Failure Detected
261
1726-Slot X Drive Array - Array Accelerator Memory Size Change Detected
261
1727-Slot X Drive Array - New Logical Drive(S) Attachment Detected
262
1729-Slot 1 Drive Array - Performance Optimization Scan in Progress
262
1753-Slot Z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power up
263
1754-Slot X Drive Array - RAID ADG Configured but ADG Is Not Supported on this Controller Model
263
1762-Slot X Drive Array - Controller Firmware Upgrade Needed
263
1763-Array Accelerator Daughtercard Is Detached; Please Reattach
263
1764-Slot X Drive Array - Capacity Expansion Process Is Temporarily
264
1768-Slot X Drive Array - Resuming Logical Drive Expansion Process
264
Slot X Drive Array - Drive(S) Disabled Due to Failure During Capacity Expansion
264
1770-Slot X Drive Array - SCSI Drive Firmware Update Recommended
265
1774-Slot X Drive Array - Obsolete Data Found in Array Accelerator
266
1776-Slot X Drive Array - SCSI Bus Termination Error
266
1776-Drive Array Reports Improper SCSI Port
267
Cabling
267
1777-Slot X Drive Array - Proliant Drive Storage Enclosure Problem Detected
268
1778-Drive Array Resuming Automatic Data Recovery Process
269
1783-Slot X Drive Array Controller Failure
269
Operational
269
1783-Intelligent Drive Array Controller Failure
270
1784-Slot X Drive Array Drive Failure. the Following SCSI Drive(S) Should be Replaced: SCSI Port Y: SCSI ID Z
270
1785-Slot X Drive Array Not Configured
270
Needed
271
1786-Slot 1 Drive Array Recovery Needed. Automatic Data Recovery Previously
272
1787-Drive Array Operating in Interim Recovery Mode
272
Aborted
272
1788-Slot X Drive Array Reports Incorrect Drive Replacement
273
1789-Slot X Drive Array SCSI Drive(S) Not Responding
274
Disabled
274
1792-Drive Array Reports Valid Data Found in Array 1793-Drive Array - Array Accelerator Battery Depleted - Data Lost. (Error Message 1794 also Displays.)
275
Accelerator
275
Low
275
Occurred
276
Event List Error Messages
278
List of Messages
278
Introduction to Event List Error Messages
278
A CPU Power Module (System Board, Socket X)
279
ASR Lockup Detected: Cause
280
Automatic Operating System Shutdown Initiated Due to Fan Failure
280
Automatic Operating System Shutdown Initiated Due to Overheat Condition
280
Blue Screen Trap: Cause [NT]
280
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
280
EISA Expansion Bus Master Timeout (Slot X)
281
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
281
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
281
Processor Uncorrectable Internal Error (Slot X, Socket Y)
281
Real-Time Clock Battery Failing
281
System AC Power Overload (Power Supply X)
282
System AC Power Problem (Power Supply X)
282
System Fan Failure (Fan X, Location)
282
System Fans Not Redundant
282
System Overheating (Zone X, Location)
282
System Power Supplies Not Redundant
282
HP Bladesystem Infrastructure Error Codes
283
System Power Supply Failure (Power Supply X)
283
Uncorrectable Memory Error (Slot X, Memory Module Y)
283
Unrecoverable Host Bus Data Parity Error
283
Battery Replacement
293
Regulatory Compliance Notices
295
Default Chapter
295
Regulatory Compliance Identification Numbers
295
Federal Communications Commission Notice
296
Class a Equipment
296
FCC Rating Label
296
Class B Equipment
297
Declaration of Conformity for Products Marked with the FCC Logo, United States Only
297
Cables
298
Canadian Notice (Avis Canadien)
298
Modifications
298
Mouse Compliance Statement
298
European Union Notice
299
BSMI Notice
300
Japanese Notice
300
Laser Compliance
300
Battery Replacement Notice
301
Power Cord Statement for Japan
302
Taiwan Battery Recycling Notice
302
Electrostatic Discharge
303
Preventing Electrostatic Discharge
303
Grounding Methods to Prevent Electrostatic Discharge
304
Server Specifications
305
Environmental Specifications
305
Technical Support
307
Related Documents
307
HP Contact Information
307
Before You Contact HP
308
Customer Self Repair
308
Acronyms and Abbreviations
309
Index
313
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HP ProLiant ML370 Generation 4 Specifications
General
Brand
HP
Model
ProLiant ML370 Generation 4
Category
Server
Language
English
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