• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 124
Return Procedure for the SRX110 Services Gateway
Follow the tasks list provided in Table 48 on page 122 to return an SRX110 Services Gateway
or component to Juniper Networks for repair or replacement:
Table 48: Return Procedure for SRX110 Services Gateway
For more information, seeTaskStep
“Locating the SRX110 Services
Gateway Component Serial Number
and Agency Labels” on page 123
Determine the part number and serial
number of the device or component.
1
“Information You Might Need to Supply
to Juniper Networks Technical
Assistance Center” on page 124
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX110 Services Gateway
and Components for Shipment” on
page 125
Pack the SRX110 Services Gateway or
component for shipping.
3
NOTE: Do not returnthedeviceorany component to Juniper Networksunless
you have first obtained an RMA number. Juniper Networks reserves the right
torefuseshipments thatdo not havean RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Locating the SRX110 Services Gateway Component Serial Number and Agency Labels
on page 123
•
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 124
• Contacting Customer Support on page 121
• Packing the SRX110 Services Gateway and Components for Shipment on page 125
Copyright © 2015, Juniper Networks, Inc.122
SRX110 Services Gateway Hardware Guide for H2 Model Numbers
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