Kyocera TASKalfa 4551ci User Manual

10-18
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-54
The screen does not
respond when the main
power switch is turned on.
Is the machine plugged in? Plug the power cord into an AC outlet. page 2-9
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response to
the message and respond accordingly.
page 10-24
Is the machine in Sleep mode? Press the [Power] key to recover the
machine from Sleep mode.
page 3-15
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
― Check that the settings of the
application software.
―
Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-16
Have you changed the density? Select appropriate density level. page 6-22
page 8-57
Is the toner distributed evenly within the
toner container?
Shake the toner container from side to
side several times.
page 10-6
Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 8-18
― Run [Drum Refresh]. page 10-42
― Run [Developer Refresh]. page 10-43
― Run [Laser Scanner Cleaning]. page 10-43
― Make sure the paper type setting is
correct for the paper being used.
page 8-10
Printouts are too dark even
though the background of
the scanned original is white.
Have you changed the density? Select appropriate density level. page 6-22
page 8-57
― Run [Calibration]. page 10-42
― Run [Developer Refresh]. page 10-43

Kyocera TASKalfa 4551ci Specifications

General

Duplex printing	Yes
Print technology	Laser
Duplex printing mode	Auto
Time to first page (black, normal)	3.9 s
Time to first page (color, normal)	5.1 s
Print speed (black, normal quality, A3)	22 ppm
Print speed (black, normal quality, A4/US Letter)	45 ppm
Copier resize	25 - 400 %
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Scan to	E-mail, FTP, USB
Maximum scan area	A3 (297 x 420) mm
Scan speed (color)	160 ppm
Image formats supported	JPG, TIF
Faxing	Color faxing
Fax memory	12 MB
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax resolution (black)	200 x 100 DPI
Fax transmission speed	3 sec/page
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PCL XL
Paper input type	Cassette, Paper tray
Total input capacity	1150 sheets
Total output capacity	250 sheets
Maximum input capacity	7650 sheets
Total number of input trays	3
Multi-Purpose tray input capacity	150 sheets
Maximum print size	297 x 420 mm
Duplex media weight	60 - 256 g/m²
Paper tray media types	Banner, Envelopes, Plain paper
Paper tray media weight	60 - 220 g/m²
ISO A-series sizes (A0...A9)	A3, A4
Multi-purpose tray media types	Plain paper
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	60 - 300 g/m²
Display	LCD
Product color	Gray
Market positioning	Business
Direct printing	-
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	2
Processor model	P1022
Processor family	PMC-Sierra
Internal storage capacity	320 GB
Sound power level (standby)	38.3 dB
Sound pressure level (printing)	50.9 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	200 W
Power consumption (PowerSave)	1.8 W
Power consumption (average operating)	1030 W
Sustainability certificates	RoHS

Weight and Dimensions

Depth	767 mm
Width	668 mm
Height	747 mm