6: Context sensitive help
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Support: Leica Active Assist
Background information
During a support incident you may be asked by Leica support staff to connect to Active Assist.
Active Assist allows access to your receiver's web interface by Leica NRS support staff in a protected network.
Press the Connect button in order to initiate the connection to the Active Assist server.
In order to use Active Assist, the following outbound ports must be open: 2104, 53000 - 53100.
For using Active Assist the Leica NRS support staff needs to know the serial number of your receiver.
This means that Active Assist can only be used if a support incident has been created and the receiver’s
serial number has been forwarded to Leica NRS support.
Leica NRS support staff will inform you when the Active Assist session has been finished. Please do not log in
during an Active Assist session as this may disrupt the Active Assist connection.
When being connected to Active Assist you can disconnect from the server using the Disconnect button.
Please be aware that this will stop any support activities which might be taking place. Please inform Leica
support before disconnecting from the Active Assist server.
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