Page 118 / 119 Section 10. Appendix
10.8. Version applicability
This User’s Manual applies to the following versions of the mentioned software:
Lightware Device Controller software
Lightware Device Updater software
MMX6x2 controller firmware
10.9. Limited Warranty Statement
1. Lightware Visual engineering LLC (Lightware) warrants to all trade and end user
customers that any Lightware product purchased will be free from manufacturing defects
in both material and workmanship for three (3) years from purchase unless stated otherwise
below. The warranty period will begin on the latest possible date where proof of
purchase/delivery can be provided by the customer. In the event that no proof can be
provided (empty ‘Date of purchase’ field or a copy of invoice), the warranty period will begin
from the point of delivery from Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year warranty period
under the same terms as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is unhappy with any
aspect of a Lightware product, Lightware will accept a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty period will automatically
be eligible for replacement and advanced replacement where available. Any replacements
provided will be warranted for the remainder of the original unit’s warranty period.
1.4. Product failures from six (6) months to the end of the warranty period will either be
repaired or replaced at the discretion of Lightware. If Lightware chooses to replace the
product then the replacement will be warranted for the remainder of the original unit’s
warranty period.
2. The above-stated warranty and procedures will not apply to any product that has been:
2.1. Modified, repaired or altered by anyone other than a certified Lightware engineer
unless expressly agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental damage.
2.4. Any costs incurred for repair/replacement of goods that fall into the above categories
(2.1., 2.2., 2.3.) will be borne by the customer at a pre-agreed figure.
3. All products to be returned to Lightware require a return material authorization number
(RMA) prior to shipment and this number must be clearly marked on the box. If an RMA
number is not obtained or is not clearly marked on the box, Lightware will refuse the
shipment.
3.1. The customer will be responsible for in-bound and Lightware will be responsible for
out-bound shipping costs.
3.2. Newly repaired or replaced products will be warranted to the end of the originally
purchased products warranty period
In case of defect please call your local representative or contact Lightware at
Lightware Visual Engineering
Peterdy 15, Budapest H-1071, Hungary
E-mail: support@lightware.eu
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