PG-FP5 CHAPTER 12 TROUBLESHOOTING
R20UT0008EJ0400 Rev. 4.00 Page 201 of 240
Jul 15, 2010
12.2 Problems During Operation
This section explains troubleshooting for problems that may occur during operation.
Remark For causes and actions for the messages displayed in the error dialog box, information dialog box or action
log window, refer to APPENDIX A MESSAGES.
(1) Error Message “E 1100 communication within host PC and Flash Programmer is broken” is displayed in the
action log window.
[Cause 1]
The USB cable or serial cable may not be connected properly, the USB driver may not have been installed correctly,
or power to the FP5 has been turned off.
[Action 1]
Refer to 12.1 Problems During Startup and take appropriate action.
[Cause 2]
When “NECPCIF” is expanded in the Device Manager while the FP5 is connected via a USB port, “Flash
Programmer FP5” is not displayed. Alternatively, a “!” or “×” is attached.
[Action 2]
<1> Turn on power to the FP5 while it is connected to the host machine via a USB port, right-click the driver
marked with the “!” or “×”, and then click [Delete (E)] on the shortcut menu.
<2> Execute [Scan for hardware changes] in the Device Manager.
<3> Reinstall the USB driver with Plug and Play. For how to install the USB driver, refer to 3.2.2 Installation of
USB driver.
[Cause 3]
The FP5 may not have been recognized (when connected via USB hub).
[Action 3]
Try the following.
<1> Disconnect the USB cable and then reconnect it.
<2> Connect the USB connector to another port on the USB hub.
<3> If the above measures do not resolve the problem, do not use the USB hub but directly connect the USB
connector to the USB port of the host machine.
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