Troubleshooting
93
8
When an Error Message Is Displayed on the Control Panel
Note
❒ If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown, note the content of the message and the error number (if listed
in the table), and contact your service representative. For information about
how to turn off the main power switch, see the General Settings Guide.
Message Possible Cause and Action
Cannot cancel sending certain file(s).
To confirm the result, check [
Scanned Files Sta-
tus
].
Only files in waiting can be cancelled. Files
with a delivery status of successful or resulted
cannot be cancelled.
Cannot communicate with SMTP server.
Check the server status.
• Check whether this machine and the SMTP
server are correctly connected to the net-
work.
• The SMTP server is not running or is not in
service.
• Check whether the setting of “Network” at
the initial state is correct.
Cannot communicate with the delivery server.
Check the server status.
No response from the delivery server. Possible
causes are as follows:
• The delivery server is not running or has
not started delivery service.
•“Delivery Server IP Address” is not set cor-
rectly in System Settings.
• The delivery server does not recognize the
connected device. Register a connected de-
vice in “Set I/O Device” of ScanRouter V2
Administration Utility. ⇒ScanRouter V2
Administration Utility Help
• The machine may not be correctly connect-
ed to the network. Check the LED indica-
tors of the Ethernet board. ⇒General
Settings Guide
Cannot detect original size.
Select scan size.
Note
❒ These messages are shown alternately.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the
exposure glass, the opening/closing action
of the ADF triggers the automatic original
size detection process. Raise the ADF by
more than 30 degrees.
To Next Page
Loading...
Need help?
General
