Troubleshooting
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[Insufficient memory. Reduce the scanning area.] • Reset the scan size.
• Lower the resolution.
• Set with no compression. ⇒ p.25 “Making
Scanner Settings”
Note
❒ The “The Relationship between the Reso-
lution and the Scanning Area” chart in
Help for halftone scanning might not al-
ways apply. Scanning cannot be per-
formed if large values are set for brightness
when using halftone or high resolution.
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot be
performed. In this case, after the misfed pa-
per has been removed, proceed with scan-
ning.
[No response from the scanner.] • Check whether the machine is connected to
the network correctly.
• The network is crowded. Reconnect after a
while.
[No User Code is registered. Consult your system
administrator.]
Access is restricted with user codes. Consult
the system administrator of the machine.
[Please call your service representative.] An unrecoverable error has occurred in the
machine. Call your service representative.
[Please wait.] The machine is in warming up. Please wait.
Automatic scanning will start soon.
[Scanner is in use for other function. Please wait.] A function of the machine other than the scan-
ner function is being used such as the copy
function. Wait for a while and reconnect.
[Scanner is in use by other user. Please wait.] Another user is using the machine to scan
originals. Wait for a while and reconnect.
[Scanner is not available. Check the scanner connec-
tion status.]
Check whether the machine is connected to
the network correctly.
[Scanner is not ready. Check the scanner and the op-
tions.]
Check whether the ADF cover is closed.
[The name is already in use. Check the registered
names.]
You tried to register a name that is already in
use. Use another name.
[The scanner power is off.] • Check whether the main power switch of
the machine is turned on.
• Check whether the machine is connected to
the network correctly.
Message Cause and Action
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