Getting Help For Assistance 315
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontactinformation.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Problem:Phonefreezes/operationisunstable.
Solution:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Problem:Operationisunstableafteranewapplicationwasinstalled.
Solution:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l PressandholdthePower key>touchandholdPower off,readthedisclaimerforsafe
mode,andthentapOK.
o
AfterturningthephoneoninSafemode,“SafeMode”appearsatlowerleft.
o
AfterrestartinginSafemode,yourphonecanbepoweredonasusual.
o
BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackupimportant
data.
o
BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Problem:Cannotusephone,mail,orInternet.
Solution 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Solution 2:Powerthephoneonagain.
Solution 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscanceled:
l
Fromhome,tapApps >Settings >Connections >Airplane mode.
Solution 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromhome,tapApps >Settings >Connections >Data usage>Mobile data.
Solution 5:Isadisabledaccesspointset?Toresettoinitialsettings:
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