Customer self repair
This section details the customer self repair components, and the estimated repair time it takes to
replace a component. If during the diagnosis period HP (or HP service providers or service partners)
identifies that the repair can be accomplished by the use of a CRU part, HP will ship that part
directly to you for replacement. There are three categories of CRU parts:
Yes Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Optional Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there
might be additional charges, depending on the type of warranty service designated
for your product.
No Parts that are not designed for customer self repair. To satisfy the customer warranty,
HP requires that an authorized service provider replace the part.
Based on availability and where geography permits, CRU parts are shipped for next business day
delivery. Same-day or four-hour delivery might be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone.
HP specifies in the materials shipped with a replacement CRU part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship
the defective part back to HP within a defined period of time, normally five (5) business days. The
defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part might result in HP billing you for the replacement. With a CRU,
HP pays for all the shipping and part return costs and determines the courier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, see the HP website:
http://www.hp.com/go/selfrepair
128 Support and other resources
To Next Page
Loading...
Need help?
General