Problem Cause Solution
The network controller
is defective.
Replace the NIC.
Diagnostics passes, but the
workstation does not
communicate with the network.
Network drivers are not loaded, or
driver parameters do not match
current configuration.
1. Be sure the network drivers are loaded and that the
driver parameters match the configuration of the
network controller.
2. Be sure the correct network client and protocol is
installed.
The network controller is not
configured for this workstation.
Select the Network icon in the Control Panel and
configure the network controller.
Network controller stopped
working when an expansion
board was added to the
workstation.
Network controller interrupt is
shared with an expansion board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller requires
drivers.
Verify that the drivers were not accidentally deleted when
the drivers for a new expansion board were installed.
The expansion board installed is a
Network Interface Card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stops working
without apparent cause.
The files containing the network
drivers are corrupted.
Reinstall the network drivers, using the Restore Plus! CD.
The cable is not securely
connected.
Be sure that both ends of the cable are securely attached
to the correct devices.
The network controller is
defective.
Replace the NIC.
New network card will not boot. New network card might be
defective or might not meet
industry-standard specifications.
Install a working, industry-standard NIC, or change the
boot sequence to boot from another source.
Cannot connect to network
server when attempting Remote
System Installation.
The network controller is not
configured properly.
Verify Network Connectivity, that a DHCP Server is
present, and that the Remote System Installation Server
contains the NIC drivers for your NIC.
System setup utility reports
unprogrammed EEPROM.
Unprogrammed EEPROM. Flash the ROM.
Solving memory problems
CAUTION For those systems that support ECC memory, HP does not support mixing ECC and
non-ECC memory. Otherwise, the system will not boot the operating system.
Table 5-14 Memory problems
Problem Cause Solution
System will not boot or does not
function properly after installing
additional memory modules.
Memory module is not the
correct type or speed, or the
new memory module is not
seated properly.
Replace module with the correct industry-standard device
for the workstation.
On some models, ECC and non-ECC memory modules
cannot be mixed.
Table 5-13 Network problems (continued)
ENWW Troubleshooting scenarios and solutions 119
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