Problem Cause Solution
Movie will not play in the DVD drive. Movie might be regionalized
for a different country.
See the documentation that came with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject compact disc (tray-
load unit).
Disc not properly seated in the
drive.
1. Power off the workstation, and insert a thin metal rod
into the emergency eject hole and push firmly.
2. Slowly pull the tray out from the drive until the tray is
fully extended, and remove the disc.
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
CD has been inserted upside
down.
Reinsert the CD with the label facing up.
The DVD-ROM drive takes
longer to start because it has to
determine the type of media
played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit.
Windows does not detect the
CD-ROM or DVD-ROM drive.
1. Use Device Manager to remove or uninstall the
device in question.
2. Restart the workstation and allow Windows to detect
the device.
Recording audio CDs is difficult or
impossible.
Wrong or poor quality media
type.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for the
drive.
3. Try a different brand of media. Quality varies widely
between manufacturers.
Solving Internet access problems
Table 5-17 Internet access problems
Problem Cause Solution
Unable to connect to the Internet. Internet Service Provider (ISP)
account is not set up properly.
Verify Internet settings or contact the ISP for assistance.
Modem is not set up properly. Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Web browser is not set up
properly.
Verify that the web browser is installed and set up to work
with your ISP.
Cable/ DSL modem is not
plugged in.
Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
The CAT5 10/100/1000 cable
is disconnected.
Connect the CAT5 10/100 cable between the cable modem
and the workstations’s RJ-45 connector. (If the connection
Table 5-16 CD-ROM and DVD problems (continued)
ENWW Troubleshooting scenarios and solutions 121
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