2.13.4 Music on Hold
Description
Music can be played to a party that has been put on hold. The following audio sources are available:
a. External music source
b. User-supplied audio file
c. Tone
The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM
can be either an external music source or a user-supplied audio file. The following table shows which audio
sources can be assigned to which BGM numbers:
[BGM Number and the Music Source]
BGM No.
Music Source
1
External music port 1 or user audio data
2
User audio data
3 User audio data
4 User audio data
5 User audio data
6 User audio data
7 User audio data
8 User audio data
For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.
Conditions
[General]
• Hardware Requirement: User-supplied music source (when an external music source is assigned)
• Volume Control
It is possible to change the volume of an internal and/or external music source.
• For tenants, the type of call determines which tenant’s music source is used, as follows:
Type
Music Source
Incoming Intercom Calls/Outgoing
Calls
Selected based on the tenant setting to which the
extension user belongs.
Incoming Trunk Calls
Selected based on the tenant setting of the distribution
method (DIL/DID/DDI/MSN).
• DSP Resource Usage
Music on Hold playback requires a certain number of DSP resources. If all DSP resources are in use, this
operation cannot be performed. (® 5.5.4 DSP Resource Usage)
• Even if an external music source or a user-supplied audio file is selected for Music on Hold, an IP-PT or
SIP extension user who is put on hold by another extension will hear the telephone’s hold tone and not the
specified Music on Hold.
168 Feature Guide
2.13.4 Music on Hold
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