• No Answer Coverage Mode
Determines how calls will be handled when an operator does not answer within the time specified for
"Operator No Answer Time". The No Answer Coverage options are: Caller Select, Leave Message,
Disconnect Message, and Next Operator.
PC Programming Manual References
23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2]
Service Settings—Parameters
→ Operator Service—Operator’s Extension
→ Operator Service—Busy Coverage Mode
→ Operator Service—No Answer Coverage Mode
User Manual References
Manager Operation
2.2.2 Message Manager Features— Customising the Message Manager’s Mailbox
3.2.1.36 PIN Call Routing
Description
Allows the System Administrator to store a maximum of 200 PIN (Personal Identification Number) (max. 20
digits) numbers and assign a destination (extension, mailbox, mailbox group, or Custom Service) to each PIN
for each time mode (day, night, lunch, and break). In a Custom Service, callers can be required to enter a PIN
number in order to be directed to a destination.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Mailbox Parameters— Call Transfer
Anytime in Incomplete Handling Menu
23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing
3.2.1.37 Play System Prompt After Personal Greeting
Description
Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The
Guidance for Recording message instructs the caller how to terminate the call, access more features, and
rerecord the message.
PC Programming Manual References
21.1 UM Configuration—[2] Class of Service—Mailbox—
Play System Prompt after Personal Greeting
User Manual References
Manager Operation
2.2.1 System Manager Features— Setting Class of Service (COS) Parameters
Feature Guide 291
3.2.1 System Features
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