Feature Guide References
3.2.1.3 Automated Attendant (AA)
3.2.1.15 Custom Service
3.2.1.19 Fax Service
3.2.1.25 Interview Service
3.2.1.44 Transfer to Mailbox
3.2.1.46 Voice Mail Service
3.2.1.46 Voice Mail Service
Description
Is a message recording service that allows callers to leave messages for subscribers. They can dial mailbox
numbers directly or "spell" the name of the desired party using the dial keys on their telephones
(® 3.2.1.16 Dialling by Name). Once the caller has dialled an appropriate number, the Unified Messaging
system transfers the caller to the party.
Callers will reach Voice Mail service when:
a. The Incoming Call Service of a trunk group or port is set to "Voice Mail Service".
® 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—
Day, Night, Lunch,
and Break Mode - Incoming Call Service
b. The call service of a Holiday is set to "Voice Mail Service".
® 23.4 UM Configuration—[4-4] Service Settings—Holiday Table—
Service
c. They press [#6] (Voice Mail Service Access Command) during a call.
d. A Custom Service or Personal Custom Service option is set to transfer callers to Voice Mail service.
® 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv— Personal Custom Service
® 23.3 UM Configuration—[4-3] Service Settings—Custom Service
e. A subscriber transfers the caller to Voice Mail service.
PC Programming Manual References
Section 22 UM Configuration—[3] UM Extension / Trunk Service
Feature Guide 295
3.2.1 System Features
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