2.28.2 Outgoing Message (OGM)
Description
An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the
following features:
Feature Usage & Reference
Direct Inward System Access
(DISA)
When a call arrives on a DISA line, the caller will hear a message.
® 2.16.1 Direct Inward System Access (DISA)
Queuing Feature If assigned in the Queuing Time Table of the incoming call distribution
group, any caller who is waiting in a queue will hear a message.
® 2.2.2.4 Queuing Feature
Timed Reminder When answering the Timed Reminder Alarm, the user will hear a
message.
® 2.24.4 Timed Reminder
Conditions
• Number of Messages
A maximum of 64 messages can be recorded on a PBX. In a One-look network, 64 messages can be
recorded at each site.
• One-look Networking (® 4.2 One-look Networking)
– A floating extension number is assigned to each outgoing message (OGM) (default: 58 + two-digit OGM
number
*1
). Even though messages are stored separately for each site, the message numbers (OGM 1
to 64) and their corresponding floating extension numbers are shared among all sites. Therefore, the
contents of message 01 (floating extension number 5801) at site A may be different from the contents
of message 01 (floating extension number 5801) at site B.
– Messages at all sites can be recorded, listened to, and deleted using the Master unit. However, in
feature operation a PBX can use only the messages stored locally. For example, when incoming callers
queue, only an OGM from the PBX at which the callers are queuing can be used. An OGM from another
site cannot be used.
*1
The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.
® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan
• DSP Resource Usage
Playing back an OGM requires a certain number of DSP resources. If all DSP resources are in use, this
operation cannot be performed. To ensure a minimum level of performance, DSP resources can be
reserved for OGM playback. (® 5.5.4 DSP Resource Usage)
• There is no limit to the length of an individual message, but the maximum recording time (all messages
combined) is approximately 64 minutes.
• The same message can also be played simultaneously to multiple callers.
• Recording Methods
a. Record voice messages through the extension telephone
b. Transfer prerecorded voice messages from external sound source into the PBX via an external music
port.
• After recording messages, a manager extension can also play them back for confirmation.
• Progress tone is sent to a manager extension before recording messages during a preprogrammed time
period, or during clearing the prerecorded message stored at the floating extension number of desired
message. The longer one is applied.
260 Feature Guide
2.28.2 Outgoing Message (OGM)
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