2.2.2 Incoming Call Distribution Group Features
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number [up to group 64]).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
® Main
® Overflow Queuing Busy
® Overflow No Answer
® Miscellaneous
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
Hurry-up
Level
3
8
Overflow
Time
60
90
Tenant
No.
*2
1
5
Overflow Destination
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
Sales
Engineering
Floating
Extn. No
.
*1
601
602
Distribution
Method
Ring
UCD
ABCDEF
5
11
Max. No. of
Busy
Extensions
*1
The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.
® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan.
*2
The tenant number is required to determine the time mode (day/lunch/break/night) (® 5.1.4 Time Service) and the music source
(for Music on Hold) for each group.
50 Feature Guide
2.2.2 Incoming Call Distribution Group Features
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