2.2.2.5 VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed, one from each ICD group in
turn, irrespective of the order in which calls were received.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Extn.
101
Extn.
102
Extn.
103
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
1
6
1st
Priority
2nd
Priority
3rd
Priority
Incoming Call
Distribution
Group 1
(for premium
customers)
3
5
Incoming Call
Distribution
Group 2
(for general
customers)
2
4
Incoming Call
Distribution
Group 3
(for special
customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
*1
1 6 2 4 3 5
Incoming Call
Distribution
Group 4
(for general
customers)
8
3rd
Priority
87
7
*1
After call 3 is distributed from group 2, call 7 will be distributed from group 4 next, even though call 5 arrived earlier.
PC Programming Manual References
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Miscellaneous— VIP Call Mode
62 Feature Guide
2.2.2 Incoming Call Distribution Group Features
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