Problem solving
WorkCentre 5019/5021
User Guide
11-2
Machine problems
Check the machine's status again if you suspect a malfunction.
Symptom Possible cause Remedy
The machine is
not powered on.
Is the power switched on? Switch the power on.
Refer to Power source on page 3-6.
Is the power cord plugged
into the power outlet?
Switch the power off and make sure the
power plug is inserted securely. Then switch
the power on.
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
Connect another appliance to the outlet to
verify the power supply.
The Error
indicator is
blinking.
The system of the machine
or the components installed
may have a trouble.
Switch the power off, then on again. If the
problem persists, contact our Customer
Support Center.
The Error
indicator is lit.
Is paper or document
jammed?
Remove the jammed paper or document.
Refer to Paper jams on page 11-29.
Refer to Document jams on page 11-36.
Is the machine front cover or
another cover open?
Follow the instructions in the displayed error
code to take the required action.
Refer to Error codes on page 11-21.
The display is
dark.
Is the Energy Saver button
lit?
The machine is in an energy saver mode.
Press the control panel's Energy Saver
button to turn off the energy saver mode.
Unable to print
or copy.
Is there an error code
displayed in the control
panel's display?
Follow the instructions in the displayed error
code to take the required action.
Refer to Error codes on page 11-21.
Is the power cord
connected?
Switch the power off and make sure the
power plug is inserted securely into the
power outlet. Then switch the power on.
The Data
indicator does
not light even
though you
instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to USB interface on page 2-2.
Is the computer’s
environment correctly set?
Check the computer’s environment, such as
print driver settings.
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