Problem solving
WorkCentre 5019/5021
User Guide
11-12
Copying problems
This section provides possible solutions to various problems you may encounter when using the Copy
features.
Unable to copy
The table below lists possible solutions when you are unable to copy.
Symptom Possible cause Remedy
The document is
not fed properly
through the
document
feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5 .
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents,
or documents with attached stick-on notes,
paper clips or tape.
Refer to Paper types on page 4-1.
The document guides are
misaligned.
Align the document guides properly to
match the document size.
There are document shreds
stuck in the document
feeder.
Open the document feeder cover, and
remove the document shreds.
Refer to Document jams on page 11-36.
You have placed a document
containing pages of different
sizes.
You cannot place documents with different
size pages.
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