Problem solving
WorkCentre 5019/5021
User Guide
11-30
E-1: Paper jam in left cover A
Follow the steps below to clear paper jams inside the machine's left cover.
Note When removing paper, there may be an image on the machine's Transfer Belt (the black
film belt) inside the left cover. Do not touch the Transfer Belt. Image quality could be affected, or
the Transfer Belt could be damaged and need replacement.
1. Open the Bypass tray (1), and then while lifting up the release lever (2) gently open the left cover
(3).
If the paper is jammed around the fusing unit
a. Pull down the latch.
b. Remove the jammed paper.
Note Do not leave any torn pieces of paper inside the machine.
c. Return the latch back to its position.
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