Problem solving
WorkCentre 5019/5021
User Guide
11-18
Scan problems
This section provides possible solutions to various problems you may encounter when using the Scan
feature.
Unable to scan
The table below lists possible solutions when you are unable to scan.
Unable to load scan data to a PC
The table below lists possible solutions when you are unable to load a scanned document to a
computer.
Symptom Possible cause Remedy
The document is
not fed properly
through the
document
feeder.
The document size is too
small.
The minimum size of document that can be
loaded on the document feeder is A5 .
The document is not a
supported type.
The document feeder does not support
warped documents, business cards,
transparencies, thin documents, or
documents with attached stick-on notes,
paper clips or tape.
Refer to Paper types on page 4-1.
The document guides are
misaligned.
Align the document guides properly to
match the document size.
Refer to Placing the document on page 6-1.
There are document shreds
stuck in the document
feeder.
Open the document feeder cover, and
remove the document shreds.
Refer to Document jams on page 11-36.
Symptom Possible cause Remedy
Unable to find
the scanner.
The machine's power is not
on.
Switch the machine's power on.
Refer to Power source on page 3-6.
The PC's USB cable is
disconnected.
Reconnect the computer's disconnected USB
cable.
Refer to USB interface on page 2-2.
The machine's USB cable is
disconnected.
Reconnect the machine's disconnected USB
cable.
Refer to USB interface on page 2-2.
To Next Page
Loading...
Need help?
General
