SC-S30600 Series Revision B
TROUBLE SHOOTING Trouble on NVRAM Viewer 60
Confidential
2.8 Trouble on NVRAM Viewer
This section describes possible troubles on NVRAM Viewer and their causes and remedies.
Table 2-6. Trouble on NVRAM Viewer
Symptom Cause Check Item Remedy
A button to open the NVRAM Viewer is
not displayed.
NVRAM Viewer function is set to
Hide.
With a text editor, open the ini file (ServPrg.ini) in the
“Common” folder of the Service Program, and check the
setting status of the NVRAM Viewer. (0 = Hide, 1 = Show)
Adjust the setting according to the policy of each
local sales subsidiary.
The contents and the items displayed in the
NVRAM Viewer do not match with each
other.
The Service Program you are running is
different one.
Are you running the Service Program for this product? Use the proper Service Program for this product.
History of the error and the counter reset
are not displayed on the NVRAM Viewer.
History of the error and the counter
reset are shown only as a CSV file. It
will not be shown in the Viewer,
because they have too many items.
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Click the “Send as CSV” button on the lower right
NVRAM Viewer screen to output the CSV file.
These histories are recorded in this file.
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