Error Code
217
Problem Solving
12
Error Code
This section describes error codes.
An error message and error code (xxx-xxx) is displayed if printing terminated abnormally
because of an error, or a malfunction occurred in the machine.
Refer to the error codes in the following table to resolve problems.
Important • If an error code is displayed, any print data remaining in the machine and information stored in the
machine's memory is not secured.
If an error code is displayed that is not listed in the following table, or if you cannot resolve
an error despite following the instructions described in the table, contact our Customer
Support Center. The contact number is printed on the label or card attached to the machine.
Error Code Cause and Remedy
003-500 [Cause] When using the Pages per Side function, the printout doesn't fit in
the paper with the specified reduction/enlargement factor.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-754 [Cause] An IPS error occurred.
[Remedy] Press the control panel's <Stop> button, and cancel the job.
003-795 [Cause] When enlarging/reducing a scanned document to the paper size
specified, the reduction/enlargement ratio exceeds the allowed
range.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-942 [Cause] A document with a non-standard size is set in the document feeder.
[Remedy] Press the control panel's <Stop> button, and check the document.
003-956 [Cause] A document with a non-standard size is set on the document glass.
[Remedy] Press the control panel’s <Stop> button, and check the document.
003-963 [Cause] When [Auto] is set for [Paper Supply] for a copy job, the size of the
scan document is larger than the paper size that can be copied.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-972 [Cause] Exceeded the maximum pages that can be scanned during a copy/
scan job.
[Remedy] Press the control panel's <Start> button to redo the operation or
press the <Stop> button to cancel the operation.
003-973 [Cause] The image size is too large when enlarging/reducing a scanned
document that does not match the orientation of paper.
[Remedy] Take one of the following measures.
Reduce the magnification with [Reduce/Enlarge].
Change the orientation of paper or document.
004-345 [Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the display is blank,
and then switch on the machine power. If the same message is
displayed again, contact our Customer Support Center.
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