Technical Bulletin PAGE: 1/4
Model: CH-C1 Office/Pro (D135/D136/D137/D138)
Subject: SC502-SC504 and Misdetection of paper end (for
NA/EU/AA)
Prepared by: Chihiro Shimaji
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Mechanical
Paper path
Product Safety
Electrical
Transmit/receive
Other ( )
Service manual revision
Retrofit information
Tier 2
SYMPTOM
1. SC502 – SC504 (2
nd
/3
rd
/4
th
Tray Lowering/Lift Error)
2. Misdetection of Paper End
CAUSE
The paper tray is filled over the specification limit, causing the paper stack to hit the paper
end feeler with force and knock the feeler off the paper feed unit.
Tray shift direction when closing tray