Technical Bulletin PAGE: 1/3
Model: Model CH-C1 (Office/Pro)
Subject: Troubleshooting for Vertical streaks caused by
contact with the toner adhering to the guide plate
Prepared by: Chihiro Shimaji
From: 1st Tech Service Sect. MFP/P Tech Service Dept.
Mechanical
Paper path
Product Safety
Electrical
Transmit/receive
Other ( )
Service manual revision
Retrofit information
Tier 2
Symptom
Vertical streaks appear.
Condition
Scratches tend to stand out when printing on relatively stiff thick coated paper.
Cause
Paper after fusing comes into contact with small convex scratches or adhering toner on the
guide plate and vertical streaks appear.
Action (overview)
1. If the problem occurs in the position of the ribs of the heat pipe entrance guide plate,
clean the heat pipe entrance guide plate ribs.
2. If the problem occurs in other places, clean the paper transport path/duplex unit.
3. If cleaning does not improve the situation, lower the fusing temperature.
Action (detail 1): Clean the heat pipe entrance guide plate ribs.
Position of the heat pipe entrance guide plate ribs [A]