Technical Bulletin PAGE: 1/1
Model: CH-C1 (Office/Pro)
Subject: Troubleshooting for Envelopes are not fed
Prepared by: Ryuuta Chino
From: 1st Tech Service Sect. PP Tech Service Dept.
Mechanical
Paper path
Product Safety
Electrical
Transmit/receive
Other ( )
Service manual revision
Retrofit information
Tier 2
Symptom
Non-feed jams occur when a large amount of envelopes that have not been flattened
enough for feeding are loaded in the feed tray.
Cause
There is air inside the envelopes, which reduces the effective pressure applied by the
pickup roller.
Solution
Do the action in the following flowchart: