Black Box ServSwitch DKM FX User Manual

Page 218
724-746-5500 | blackbox.com
Chapter 7: Troubleshooting
7. Troubleshooting
Tables 7-1 through 7-7 provide support for problems with the ServSwitch DKM FX
matrix. This help assumes a functional extender route. Before troubleshooting,
make sure your extenders work over a point-to-point connection. This can be
supported by the using a CATx or fiber coupler.
7.1 External Failure
Table 7-1. External failure.
Problem Possible Cause Solution
ServSwitch DKM FX cannot be started Fuse at the standard appliance outlet is out Check fuse
7.2 Video Interference
Table 7-2. Video interference.
Problem Possible Cause Solution
Opening the OSD is not possible
No OSD jumper set Set Jumper 11 on the CON unit
Switch set up as sub-master Try using hotkeys L-shift, L-shift, S, O
Incorrect video display Cable connection disturbed
Check the connection, length, and
quality of the interconnection cable to
the units
7.3 Fans Malfunction
Table 7-3. Fans malfunction.
Problem Possible Cause Solution
Fans do not run; LED OK is on Fans are defective
Contact Black Box Technical Support at 724-
746-5500 or info@blackbox.com
Fans do not run; LED OK is off Power supply Check power supply and power connections

Black Box ServSwitch DKM FX Specifications

General

Brand	Black Box
Model	ServSwitch DKM FX
Category	Matrix Switcher
Language	English