FAULT FINDING
EPT024619 Issue 1 June 2016 4-3
TROUBLESHOOTING
Hardware Error Messages
Use the table below to diagnose and solve hardware faults.
Firmware Error Messages
Use the table below to diagnose and solve firmware faults.
Software Error Messages
Use the table below to diagnose and solve software faults.
Error
Message
Reason Solution
Display no
cartridge
No connection between
the circuit board on the
ink cartridge and the
printer.
Remove the ink cartridge
and insert it into the
printer again.
Clean the ink cartridge
contacts (page 5-5).
Not print The internal product
sensor is dirty.
Clean the internal product
sensor.
Error
Message
Reason Solution
Failure
updating
language and
others
Miss-press F12 key. Press the F12 key.
The printing
result is not
correct
A previous unknown
setting has confused the
printer.
Reset the G20i to factory
default.
Error
Message
Reason Solution
Delay printing
is not correct
A software programme
such as an anti-virus
programme has interfered
with the data signal
between the PC and
printer.
Disable or remove the
software programme
which is causing
interference.
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