Chapter 5 — Troubleshoot the Printer
86 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Maintenance and Error Alerts
Use these tables to understand and troubleshoot some common error
alerts you may receive and how to fix them.
Maintenance and Error Alerts
Error Alert Solution
Label Not Taken Printing has been stopped because a label is
obstructing the label taken sensor. Remove the label
to resume printing.
Printhead Lifted Lower the printhead.
Out of Ribbon Load ribbon in the printer.
Out of Media Load media in the printer.
Ribbon Low The diameter of the remaining roll of media is lower
than the specified value in the Ribbon Low Diameter
setting. Replace the ribbon.
Media Low The diameter of the remaining roll of media is lower
than the specified value in the Media Low Diameter
setting. Replace the media.
Ribbon Installed The printer is configured as a direct thermal printer
and thermal transfer ribbon is installed. Remove the
ribbon or configure the printer for thermal transfer
media.
Printer in Pause Mode A print job is paused from the front panel. Press the
Print button to resume printing.
Printer in Menu Mode A user entered a menu from the front panel. Press the
Home button to return to the Ready screen.
Application Break Fingerprint only. An application breaks
uncontrolled.
Print Job Complete A print job has been successfully completed.
Odometer (Printer) The printer has reached a limit set in the Odometer
(Printer) setting in Maintenance Alerts for the
amount of media to print before being alerted.
Odometer (Printhead) The printhead has reached a limit set in the
Odometer (Printhead) setting in Maintenance Alerts
for the amount of media to print before being
alerted.
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