NOTE: Most components also have a serial number ID label attached to the
component body.
SRX110 Services Gateway Chassis Serial Number and Agency Labels
The SRX110 Services Gateway has a serial number ID label and an agency label located
on the bottom of the chassis as shown in Figure 30 on page 151.
Figure 30: Location of SRX110 Serial Number and Agency Labels
g033621
Serial number
ID label
Related
Documentation
Packing the SRX110 Services Gateway and Components for Shipment on page 152•
• Contacting Customer Support on page 152
• Return Procedure for the SRX110 Services Gateway on page 149
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX110 Services Gateway on page 149•
151Copyright © 2012, Juniper Networks, Inc.
Chapter 23: Returning the Services Gateway
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