• Locating the SRX110 Services Gateway Component Serial Number and Agency Labels
on page 150
• Contacting Customer Support on page 152
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for the SRX110 Services Gateway on page 149•
• Locating the SRX110 Services Gateway Component Serial Number and Agency Labels
on page 150
• Packing the SRX110 Services Gateway and Components for Shipment on page 152
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 151
Packing the SRX110 Services Gateway and Components for Shipment
This topic includes the following sections:
•
Packing the Services Gateway on page 153
•
Packing the Components for Shipment on page 153
Copyright © 2012, Juniper Networks, Inc.152
SRX110 Services Gateway Hardware
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