15 Appendix C: General Information
15.1 Quality Assurance
Evidence
During the warranty period, the customer shall provide the product purchase invoice and
date. In addition, the trademark on the product shall be undamaged and legible. Otherwise,
SUNGROW has the right to refuse to honor the quality guarantee.
Conditions
• When product faults occur during the warranty period, SUNGROW will provide free
repairs or replace the product with a new one.
• After replacement, unqualified products shall be processed by SUNGROW.
• The customer shall give SUNGROW a reasonable period to repair the faulty device.
In the following circumstances, SUNGROW has the right to refuse to honor the quality
guarantee:
• The equipment is damaged during transportation.
• The equipment is improperly installed.
• The equipment is improperly modified.
• The equipment is improperly used.
• The equipment operates under harsh conditions beyond those described in this
document.
• The equipment is damaged by an abnormal natural environment.
15.2 Contact Information
If you have any questions about this product, please reach out to us. In order to be more
responsive and provide you with better service, please offer the following information:
• Model of the device
• Serial number of the device
• Fault code/name
• Brief description of the problem
HQ Tel: 0551 - 6532 7878 / 0551 - 6532 7877
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