Returning the instrument for service
When repacking the instrument for shipment, use the original packaging. If the packaging is unavailable or unfit for use, contact
your local Tektronix representative to obtain new packaging.
Seal the shipping carton with an industrial stapler or strapping tape.
Before returning the instrument for service, contact the Service Center to get an RMA (return material authorization) number, and
any return or shipping information you may need.
If the instrument is being shipped to a Tektronix Service Center, enclose the following information:
■
The RMA number.
■
The owner's address.
■
Name and phone number of a contact person.
■
Type and serial number of the instrument.
■
Reason for returning.
■
A complete description of the required service.
Mark the address of the Tektronix Service Center and the return address on the shipping carton in two prominent locations.
TekScope recovery report utility
The TekScope Recovery Report Utility is designed to gather logs and other files that may contain data useful to Tektronix in the
diagnosis of TekScope Errors, and it creates a .zip file on the desktop to hold all of the gathered data. This compressed file is
easily copied from the desktop to a removable flash drive, or you can send the file to Tektronix as an email attachment.
If you contact Tektronix for help in diagnosing TekScope Errors, you may be asked to run this utility and supply Tektronix with
the .zip file.
NOTE. The utility will erase temporary data created under the account of the user that runs the utility. This allows TekScope to
generate fresh files the next time it starts.
Finding the utility
A link to the utility is in the Start\All Programs\Tektronix\TekScope\ directory.
Appendix A, Maintenance
DPO70000SX Series User 199
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