45
Callback
You can request a callback if the subscriber called is busy or if nobody answers.
You receive a callback when the other party's line becomes free.
Requesting callback
Prerequisite: The subscriber called is busy or nobody answers.
Select and confirm the option shown.
Deleting callback requests
You can delete scheduled callback requests if you no longer need to return a
call, for example, at the end of the working day.
Prerequisite: At least one callback was requested. The phone is idle.
Select and confirm the option shown.
All callback requests are deleted.
Responding to a callback
Prerequisite: A callback was requested. Your phone rings and the subscriber
information appears on the screen.
Accepting a callback
Select and confirm the option shown.
Rejecting a callback
Select and confirm the option shown.
The callback request is deleted. The caller's phone number is added to the
missed calls list.
Forwarding a callback (not OpenScape Voice)
Select and confirm the option shown.
j Enter the phone number and confirm.
This option is only available if both you and your administrator have acti-
vated the function ( page 46).
On multi-line telephones page 106, only the callback requests for your
primary line are logged.
The Reject and Deflect functions are approved by the administrator.