148 Rockwell Automation Publication 1783-UM003G-EN-P - December 2012
Chapter 5 Troubleshoot the Switch
Troubleshoot a Firmware
Upgrade
If you attempted to upgrade the switch firmware but received a message that the
upgrade failed, make sure that you still have access to the switch. If you still have
switch access, follow these steps.
1. Make sure that you downloaded the correct .tar file from http://
www.rockwellautomation.com.
2. If you downloaded the correct .tar file, refresh your Device Manager Web
interface browser session to make sure that there is connectivity between
the switch and your computer or laptop or network drive.
• If you have connectivity to the switch and the Device Manager Web
interface, retry the upgrade.
• If you do not have connectivity to the switch and the Device Manager
Web interface, refer to Recover the Switch Firmware and Restore
Factory Defaults on page 147.
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