356 Troubleshooting
îš„ Jam Problems
This section includes:
• "Misfeed Jam" on page 356
• "Multi-feed Jam" on page 356
Misfeed Jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact our local
representative office or authorized dealer.
Multi-feed Jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact our local
representative office or authorized dealer.
Problem Action
Print media misfeeds occur. Remove the paper from the Priority Sheet Inserter (PSI), and then
ensure that the paper is properly inserted in the paper tray.
Depending on the print media you use, take any of the following
actions:
• For thick paper, use the one that is 163 gsm or less.
• For postcard, the one up to 190 gsm is available.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, ensure that it is properly loaded in the paper tray
as instructed in "Loading Envelopes in the Paper Tray" on
page 148.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex (2-sided) printing, ensure that the print
media is not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Remove the paper from the Priority Sheet Inserter (PSI), and then
ensure that the paper is properly loaded in the paper tray.
If the print media is damp, use print media that is not damp.
Fan the print media.
A document jam occurs in the
ADF if scanning of multiple-sheet
document is cancelled while
scanning is in progress.
Clear the jam.
See also:
• "Clearing Paper Jams From the Automatic Document Feeder
(ADF)" on page 343
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