Troubleshooting 359
Printing Problems
Problem Action
Job did not print or incorrect
characters printed.
Ensure that the Select Function screen appears on the LCD
panel before you send a job to print.
Ensure that print media is loaded in the printer.
Verify that you are using the correct print driver.
Ensure that you are using the correct Ethernet or USB cable and that
it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the interface of your printer from Admin Menu.
Determine the host interface you are using. Print the System Settings
page to verify that the current interface settings are correct. Refer to
"Printing the System Settings Page" on page 175 for details on how to
print the System Settings page.
Print media misfeeds or multiple
feeds occur.
Ensure that the print media you are using meets the specifications for
your printer.
See also:
• "Usable Print Media" on page 137
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted
correctly.
Do not overfill the print media sources.
Do not force print media into the Priority Sheet Inserter (PSI) or the
paper tray when you load it. Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load print media with the recommended print surface facing in the
correct direction.
See also:
• "Loading Print Media" on page 143
Turn the print media over or around and try printing again to see if
feeding improves.
Do not mix print media types.
Do not mix print media sizes.
Remove the top and bottom curled sheets of a ream before loading
the print media.
Load a print media source only when it is empty.
The envelope is creased after
printing.
Ensure that the envelope is loaded in the paper tray as instructed in
"Loading Envelopes in the Paper Tray" on page 148.
Page breaks in unexpected
places.
Increase the value for Job Time-Out in the System Settings menu,
that is on the Printer Maintenance tab in the Printer Setting Utility.
Increase the time-out value in the Protocol Settings menu on the
CentreWare Internet Services.
To Next Page
Loading...
Need help?
General
