Huawei FusionServer G5500 User Manual

A.1 Preparations For Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.2 Contacting Huawei Technical Support
If a fault persists during troubleshooting, contact Huawei technical support by logging in to
http://enterprise.huawei.com. Before you report the fault to Huawei engineers, collect the
following information:
l Your full name and detailed address
l Name and telephone number of your contact person
l Time when the fault occurred
l Detailed fault symptoms
l Device type, hardware model, and software version
l Measures taken after the fault occurred and results
l Fault severity and deadline for rectifying the fault
NOTE
If a fault persists after you attempt to rectify it based on the recommended solution, contact the local
office or Customer Service Center of Huawei for technical support as soon as possible.
A.3 Making Debugging Preparations
When you contact Huawei for help, the technical support engineer of Huawei might assist you
to do certain operations to collect information about the fault or rectify the fault directly.
Before contacting Huawei for help, you need to prepare the boards, port modules,
screwdrivers, screws, cables for serial ports, network cables, and other required materials.
A.4 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
To better solve the problems, use the documents before you contact Huawei for technical
support.
A.5 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional
offices, secondary technical support system, telephone technical support, remote technical
support, and onsite technical support.
Technical Support Website
Contents of the Huawei technical support system are as follows:
FusionServer G5500 Server
User Guide
A How to Obtain Help
Issue 02 (2017-12-15) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
197

Huawei FusionServer G5500 Specifications

General

Chassis type	Rack (4U)
Device class	-
Product color	Black
Number of fans	6 fan(s)
Redundant fans support	Yes
AC input voltage	110-240 V
80 PLUS certification	80 PLUS Platinum
Number of power supply units	4
Power supply unit (PSU) capacity	2200 W
Storage drive capacity	- GB
Storage drives installed	No
Maximum supported storage capacity	- TB
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.

Weight and Dimensions

Depth	790 mm
Width	447 mm
Height	175 mm