How to Generate and Upload a Support Bundle (BUI)
Once generated, support bundles are authenticated and securely uploaded to Oracle Service.
After a support bundle has been successfully uploaded, the support bundle and core files are
automatically deleted from the appliance.
If you have not registered the appliance with Phone Home before a support bundle is uploaded,
you will be given the option to continue collect the bundle for local analysis or to cancel the
upload.
Support Bundle Options
For each support bundle currently being generated or uploaded or which has failed to upload,
the following options may be available:
TABLE 50
Support Bundle Options
Icon Description
Cancel the current operation. If the bundle is being
generated, it will be deleted. If the bundle is being
uploaded, the upload will be cancelled and the appliance
will not retry it later.
Download the support bundle. This icon appears after the
bundle is built and the upload is cancelled or fails.
Try again to upload the bundle to support.
Cancel any pending operation and delete the support
bundle.
How to Generate and Upload a Support Bundle
(BUI)
Use the following procedure to generate and upload a support bundle using the BUI.
Before You Begin
Be sure the Phone Home service is configured for the appliance. If Phone Home is not
configured, the following message is displayed:
Note - You must register for Phone Home before uploading support bundles to Oracle Support.
Continue to collect the bundle for local analysis, or Cancel to register your account and activate
Phone Home.
1.
Go to Maintenance > System.
Maintaining the System 269
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