Troubleshooting
128
Resolving Print Issues
This section helps you identify issues with printing or print quality, the possible causes, and the
recommended solutions.
Issue: General Print Quality Issues
The printed image does not look right.
Possible Cause - 1
The printer is set at an incorrect darkness level and/or print speed.
Resolution
Perform the Print Quality Report (FEED self test) to determine the ideal darkness and speed settings for
your application. Do not set print speeds above the manufacturer’s maximum rated speed for your media
(print material).See Reset Printer Factory Defaults (PAUSE + FEED Self Test) and Adjusting the Print
Quality.
Possible Cause - 2
The printhead is dirty.
Resolution
Clean the printhead. See Cleaning the Printhead.
Possible Cause - 3
The platen roller is dirty or damaged.
Resolution
Clean or replace the platen. Platens can wear out or get damaged. See Platen Cleaning and Replacement.
Possible Cause - 4
The printhead has worn out.
Resolution
Replace the printhead. The printhead can wear out and be damaged. See Replacing the Printhead.
Possible Cause - 5
You may be using the wrong power supply.
Resolution
Verify you are using the power supply that came with this printer.
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General
Weight and Dimensions
