19:17:29.313 DEBUG SecurityService: SecurityService: LogoutNtfy: len
212020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:
SecurityServiceSendNotification(): finished sending the notification,
msg_sendnotification() returned 02020-05-07 19:17:29.313 DEBUG
SecurityService: SessionManager: deleteItem(): deleting the
session PSllKtLtRoFp2020-05-07 19:17:29.313 DEBUG SecurityService:
SecurityService: updateSessionCount: Decrement session count
for client type '3' to 02020-05-07 19:17:29.313
DEBUG SecurityService: SecurityService: SessionDeleteNtfy: len
522020-05-07 19:17:29.313 DEBUG SecurityService: SecurityService:
SecurityServiceSendNotification(): finished sending the notification,
msg_sendnotification() returned 02020-05-07 19:17:29.313
DEBUG SecurityService: SecurityService: securityserviceproto.cpp
errorResponsePack
Run a Trace Route
You can run a trace route to identify network connectivity issues with your G7500 and Studio X series
system.
This test isn’t available on the TC8, TC10, or the system web interface.
1. In the local interface, from the right border of your screen, swipe left.
2. Go to Settings > Diagnostics.
3. Go to Trace Route.
4. Enter the IP address or URL with which to run the trace route.
5. Select Start.
If the test is successful, the hops between your system and the specified destination display.
SNMP Reporting
The G7500 and Studio X series system supports SNMP versions 1, 2c, and 3.
SNMP can provide the following event information about your system:
● Alert conditions located on the system alert screen
● Details of jitter, latency, and packet loss
● System power on
● Successful or unsuccessful administrator login
● Call fail for a reason other than a busy line
● User help request
● Video or audio call connection or disconnection
NOTE: Poly doesn’t support SNMP write operations for configuring or provisioning systems.
SNMPv3 does the following:
128
Chapter 15Diagnostic Functions
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