● The device and video system aren’t on the same subnet.
● The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address
224.0.0.200 on port 2000.
● The device is paired with another video system.
Complete each step until you see the TC8 or TC10 device on the Available Devices list:
1. Make sure the device and video system are on the same subnet.
If needed, work with your network administrator.
2. Allow traffic to 224.0.0.200 on UDP port 2000.
3. Make sure the device isn’t paired with another video system. If it is, unpair the device.
4. Go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
Paired IP Device is Disconnected
You paired a device with your video system but can’t use it. On the system web interface
Device
Management
page, you see that the device is Disconnected.
A paired device must have a Connected status to use. A Disconnected status may mean there’s a
physical connection issue or your device or system is malfunctioning.
Complete each step until you fix the issue.
1. Check the device’s LAN cable connection.
2. Restart the device.
3. Restart the video system.
4. Make sure network traffic on TCP port 18888 is unblocked.
5. Perform a factory restore on the device.
6. Perform a factory restore on the system.
IP Device Paired to Inaccessible Video System
Your G7500 and Studio X series device was paired with a video system you can no longer access (for
example, the video system lost its network connection or was moved to another location). Whatever
the situation, the G7500 and Studio X series device screen now indicates it’s waiting to pair.
The TC8 or TC10 device is still paired to the video system but can't connect to it.
When this happens, there’s a reset button in the TC8 or TC10 Settings menu to unpair the device
from the video system.
If you can eventually access the video system it was paired with, you also should unpair the device
from the Device Management page. Otherwise, the device continues to display in the Connected
Devices list but is Unavailable.
Once unpaired, you can pair the device with the same video system or another video system.
Paired IP Device is Disconnected
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